LitJoy Is Hiring a Customer Service Representative!

Customer Service Representative

Description:

LitJoy Crate is a one-stop shop for book lovers that offers beautiful books and clever collections to inspire and connect people with fictional worlds. We are seeking a dedicated and friendly Customer Service Representative to join our team. As a Customer Service Rep, you will be the first point of contact for our customers, providing them with exceptional service and resolving any issues or inquiries they may have. Your ability to communicate effectively and problem-solve will ensure that our customers have a positive experience with our company.

You are who we are looking for if:

As a fast-paced and expanding company, we are seeking a team player who appreciates a creative work environment as much as we do. If you possess the following qualities that match LitJoy's values, then you are who we are looking for:

• Heart: You love learning new things and are quick to adapt to change
• Synergy: You are willing to take direction and work with a team, but also are able to get things done independently
• Creativity: You are a think-outside-the box type of person
• Extreme Ownership: You are hard working and dependable
• Clear Communication: Providing feedback, insight, and thoughtful suggestions are part of who you are

Responsibilities:

• Interact with customers via email and live chat to provide information and assistance
• Address and resolve customer complaints and concerns in a timely and professional manner
• Take ownership of customer issues and follow through to ensure a satisfactory resolution
• Provide accurate and up-to-date information about products, policies, and services
• Maintain a high level of product knowledge to effectively answer customer questions
• Collaborate with team members to resolve complex customer issues and improve overall customer experience

Requirements:

• High school diploma or equivalent
• Previous experience in customer service or a related field, E-Commerce experience is helpful
• Excellent communication skills, both verbal and written
• Strong problem-solving abilities and attention to detail
• Ability to work well in a fast-paced and team-oriented environment
• Proficient in using various systems
• Ability to remain calm and professional in high-pressure situations
• Flexibility to work evenings, weekends, and holidays if needed

Benefits:

• Employee discount
• Flexible schedule

Compensation:

• $17/hour

Schedule:

• Monday- Friday, and some weekends depending on product launches
• This is a part-time position with hours up to 20 hours per week. You will have some flexibility in setting your own scheduled but will need to participate in team meetings and be available to respond to any internal communication between the hours of 9am and 5pm MST, Monday-Friday.

How to Apply:

• If you think you would be the best candidate for this position, please email jobs@litjoycrate.com and include your resume and a short paragraph on why you feel you are a good fit for this position. If you love books, please tell us your favorite book series.
• Use the subject line: “Customer Service Rep”. Please note: If you don't use that exact subject line your email will not be opened.