FAQs

General

LitJoyCrate is a 1-stop shop for book lovers! We offer several products:

Shop

Head to LitJoy's Shop for a wide selection of one-time products for readers! This shop is curated for readers of all ages.

Young Adult Subscription

• Young Adult Crate: this crate comes with 1 new-release YA book that is always SIGNED and a LitJoy-Exclusive Edition! Also included in this crate are 4-6 carefully curated and useful book-themed items. It also includes our collectible Photo Strips.

• Young Adult Book-Only: this product comes with 1 new-release YA book that is always SIGNED and a LitJoy-Exclusive Edition. It also includes our collectible Photo Strips.

• Young Adult Item-Only: this product comes with 4-6 useful book-themed items. It also includes our collectible Photo Strips.

Magical Subscription Crate

Every quarter LitJoy releases a magical-themed subscription crate.

• There are approximately 6-8 items in each crate.

• Each item is designed around that crate's theme.

• Items are focused on quality, usefulness, and excellent design!

• We proudly support independent artists in creating many of the items in our crates.

Our Magical products are appropriate for all ages 8 and up.

Classics

LitJoy proudly publishes our own line of classic books. You can shop our Romantic Collection and our Whimsy Collection for favorite classic titles.

We're delighted to stay in touch! Here are a few ways you can stay up to date:

Sign up for our emails and texts! This is the best way to get all announcements.

Follow us on Instagram for announcements and extra fun!

Join our Lunacorn Membership Program for behind-the-scenes content!

Subscriptions

Young Adult Quarterly Subscriptions

Crate $34.99 + shipping

Book-Only $23.99 + shipping

Items-Only $23.99 + shipping

Young Adult Annual subscriptions

Crate $135.00 + shipping (all shipping paid at time of checkout or renewal)

Book-Only $91.00 + shipping

Items $91.00 + shipping

Magical Quarterly Subscriptions - $54.99 + shipping

Magical Annual Subscriptions - $219.96 + shipping (all shipping paid at time of checkout or renewal)

Please email help@litjoycrate.com for assistance on skipping or swapping any upcoming renewal.  We can not adjust your subscription after a renewal and can only apply to upcoming orders.

Young Adult Subscriptions

All readers age 14+ will enjoy our Young Adult Crate. In fact, most customers who purchase our Young Adult Crates are between 20 and 30.

 

Magical Subscriptions

We curate this crate to be appropriate for people as young as 8, but you're never too old for magic!

When you subscribe to LitJoy Crate you will be charged immediately for the subscription model you have chosen. Once your subscription cycle has ended, you will be automatically be re-billed for the same cycle model until you decide to switch to a different plan or cancel your subscription.

For example: a Magical quarterly subscription purchased on February 15th will renew again on April 1st.

Another example: a YA annual subscriptions purchased on February 15th will renew again on May 1st.

 

See Young Adult and Magical subscription renewal schedule:

 

YA subscription

February 1st

May 1st

August 1st

November 1st

 

Magical

January 1st

April 1st

July 1st

October 1st

 

*Renewals always take place on the first of the month.

For customers who purchase our main products (Subscription Crates and Classic Books), LitJoy offers a 7-day period during which customers of that main product can add extra items to their order for no additional shipping! These products are called Add-Ons.

Add-Ons are available each month from the 4th to the 10th. Add-On weeks are specific to the main product of that month. Only customers of that month's main product can access that month's Add-Ons.

For example, a customer who purchases a February Young Adult Crate will have access to the February Add-Ons from February 4th-10th.

LitJoy offers one-time crates to be purchased at the time that subscriptions close and only if that crate was not sold out as a subscription. These crates will become available in the LitJoy Shop as one-time purchases.

We hate goodbyes! But we do have some options for you to put a pause on your subscription.

Skip your upcoming renewal

You can skip a quarter. Email help@litjohycrate.com and they will assist you in skipping your upcoming renewal.

Cancel Subscriptions

To cancel your Subscription log into your account and select "Subscription and Memberships" then click "Edit" next to the subscription you wish to cancel then click "Cancel Subscription" on the bottom right hand corner.


Lunacorn Memberships

You can skip a monthly renewal of your Lunacorn Membership. While logged in to your account, select "Subscriptions and Memberships" then select "Edit" and then "Skip Next Month". We will skip your next renewal and you will not be charged. To cancel your Lunacorn Membership scroll to the bottom and click "Cancel Membership"

Shipping

If your order has already been placed, but NOT shipped:

If your order has not shipped and we have not created a label for your order (no tracking email was sent to you yet), we can manually change your shipping address for you.

If you have moved to a different country or a different domestic shipping zone there could be an increase in shipping cost that will need to be paid to ship to the new address.

If your order has shipped:

Once your order has left our facility, or you received an email with a tracking number, we cannot change the address of the order.

In the event that your order is returned to us, we can forward it to your new address and a re-shipping fee will be applied.

If you have a subscription, and need to change your address for future orders:

Log in to your account at LitJoyCrate.com and click "Shipping Address". Next, click "Edit Address". You can then update your address so any future renewals will be for the updated address.

Note: Changing your address in other places on our site is not going to effect your active subscription.

Once your label has been printed, you will receive an Order Confirmation email with your tracking number. Make sure to check your spam folder for this email.

For more help, please email help@litjoycrate.com

Shipping rates are determined by carriers and are subject to change with carrier policies and price fluctuations.

 

International orders: Customs, duties, and import taxes are not collected by LitJoy. Your order maybe subject to additional fees upon delivery, determined by your country. International shipping reflect current international shipping rates. All non-crate items ship at current USPS and DHL International shipping rates.

 

Subscription orders ship for a flat rate with each renewal so that you can plan your expenses in advance. We will notify you of any change in your shipping rates in excess of $1.00 USD prior to your renewal so you can continue to plan accordingly.

Yes! If we aren’t shipping to your country please email us at help@litjoycrate.com and we will consider your request.

Currently, we can not ship to the following countries:
Phillipines
South Africa
Mexico
China
Russia
Israel

The COVID-19 pandemic has limited our carriers' access to certain countries. This global situation remains unpredictable and out of our control. As we receive information, we will attempt to inform customers about their order(s) if an issue arises.

LitJoy cannot guarantee delivery time for orders.

Most U.S. orders will arrive within 5-10 business days, however, this is not a guaranteed shipping time frame.

International orders are shipped via DHL International. Please note that shipping in some countries takes longer than others and there is no guaranteed arrival date with international orders.

LitJoy Crate is not responsible for shipping delays due to weather, global pandemics, couriers, or theft. Note, our customer service cares about your order and would be happy to address your concerns at help@litjoycrate.com.

All subscription crates ship as early the 25th of the month renewals happened, and typically early the following month. Any delays in shipping will be emailed to customers. With shortages, COVID exposures resulting in temporary shut downs, and global shipping delays we have modified shipping time frames to better reflect our shipping schedules.

Magical

Shipping Dates: January- FebruaryShipping Dates: April- MayShipping Dates: July- AugustShipping Dates: October - November

YA Subscription

Shipping Dates: February - MarchShipping Dates: May - JuneShipping Dates: August - SeptemberShipping Dates: November - December

Shop orders

Shop orders ship out between 5-7 business days. During sales events and holidays this may fluctuate. All pre-order items are stated on the product listing when they will be shipped.

Rewards

All reward points earned and coupon codes can be found by logging into your account page (person icon).  You can redeem coupon codes there or when you view your shopping cart. Note, once reward points have been exchanged for a coupon code they can no longer be tallied with your other reward points. Your unused coupon codes will never expire and can be used toward any future purchase.

No, only one coupon code can be applied per order.

You can redeem your points into a coupon code on your account page or when you view your shopping cart. Note: at least one item must be present to redeem a coupon code. You must have enough reward points to qualify for the corresponding coupon code amount. A pop-up window will appear with your new coupon code. The coupon still must be applied at checkout when you fill out your shipping information.

You can choose to use the coupon code now or later. It never expires and can only be used once. The coupon is saved on your account page.

Coupons cannot be applied to any order that has already been processed. The coupon is saved on your account page where you can find it anytime and apply it to a future order.

Not every LitJoy item qualifies to receive reviews. If you purchase an item that does not qualify for reviews, you will not be sent a review email.

LitJoy does not resend review emails.

If it is a product that you have purchased in the past, including monthly subscriptions, a review email will not be prompted.

We cannot combine all information from two accounts into one account.

If you accidentally created and checked out with a second account, please contact help@litjoycrate.com with both emails from both accounts and indicate which account was an accident.

We can transfer the points from your purchase and apply it to your normal account. We will then delete the accidental account.

Once reward points have been exchanged for a coupon code they can not be put back into points, even if you have not completed the checkout process. Your unused coupon codes will not expire and can be used toward any future purchase. Coupon codes are saved in your LitJoy account page.

Please note, coupon codes never apply towards shipping cost. Some coupon codes are only eligible for certain products.

Lunacorns

Lunacorn Members have access to the Lunacorns Store and Facebook Group only while their membership is active. You may skip or cancelling your Lunacorns membership. You are welcome to rejoin the Lunacorns at any time. 😊

Search "LitJoy Lunacorns" on Facebook and request to join. If you have an active Lunacorn membership an admin will accept your request in about 48 hours. It is required that you please include your membership email address when prompted durning your request to join.

Link to Facebook page

Customer Support

Use our Customer Support form for the fastest response!

First, please refer to our damage guidelines below to determine if your product qualifies as a damaged. If you product qualifies, please complete the customer service form. This form must be complete within 14 days of receiving the product. We will require photos of the damaged product beside your shipping label.

LitJoy does not replace any packaging that an item comes in, regardless of how beautiful the packaging.

LitJoy does not offer returns and refunds on orders.

In the rare circumstance where we offer a refund or return, the payment processing fees will not be refunded and any discount code applied is then forfeited. Returns can not be issued on shipped products.

For lost or stolen packages, see Shipping Policy below.

We are so sorry about that! Please fill out our customer service form. You must fill out this form within 14 days of the order arriving.

 

Form includes:

Subject options:

Name:

Order number:

Order email:

Missing item(s):

There are a few steps you can take to troubleshoot this problem.

First, verify that the email address you are trying to log in with is the same email address you received a LitJoy confirmation email to.

Second, you may have previously checked out as a guest. Please take the email associated with your last order and create an account with that EXACT same email.

If you're still having trouble, email help@litjoycrate.com and we will send you an account invite so you can create a login and password with us.

Billing

You must cancel by the final day of the month before renewal. Otherwise, you will be billed again on the 1st of the month and will receive that month’s crate.

LitJoy accepts Visa, MasterCard, American Express, PayPal, and pre-paid Visa Gift Cards.

We also offer Klarna for U.S. customers with the following restrictions:

The order must be over $35

Klarna is not available for subscription products

Note: all pre-orders products are billed at the time of checkout.

First, log into your LitJoy Account. Navigate to "Payment Method" on the left hand side. Select "Update Card". After filling out all the fields save by clicking "Update Card" again. If you are trying to update your payment method from a credit card to PayPal you must cancel your subscription and repurchase using PalPal as the payment method.

*Please note that your account is created from your billing email. Entering a new/different email than your previous billing email will automatically create a separate account.

This is an error with your payment account, not LitJoy's system. We recommend:

Make sure you have enough funds in your account. If necessary, update your payment information on your LitJoy account to a different payment method.

All pre-order products are charged at checkout at the time of purchase.

Starting July 1, 2022, the state of Colorado, U.S.A. requires that online retailers like LitJoy charge a $0.27 fee on all orders that include a physical product delivered to an address in Colorado.

The fee appears as a $0 product added to all orders. This allows our tax software to check if the order qualifies for the $0.27 fee. If the order qualifies, the $0.27 fee will be added to the taxes owed on your order.

This is applied to every order and not necessarily every shipment.

Why can't I remove the fee from my cart?

The law requires that LitJoy apply the fee. The fee is not optional and cannot be removed from the cart. If your order does not qualify as needing to pay the fee, you will not be charged the $0.27 fee.

I don't live in Colorado, why is this showing up in my cart?

If your orders are not being shipped to Colorado, you will not be charged the $0.27 fee. Because of the short notice given to retailers to implement this unique fee in their stores, we have added this $0 product to work with our tax software that checks every order to see if the fee must be applied. This allows LitJoy to be in full compliance with Colorado's tax law until software developers can catch up and implement the new tax into their existing tax framework.

We appreciate your patience as we strive to keep up with ever changing tax laws and regulations!

To learn more about Colorado's Retail Delivery Fee, visit: https://tax.colorado.gov/retail-delivery-fee

Policies

Books

Our books go through a rigorous quality check process; however, there are times when some damages may have slipped through or occurred during shipping.

Books are considered damaged if:

• They have a tear or dent bigger than 2 cm on the cover.
• Tears on the inside that extend into the text are considered damage.
• Books that have water damage.
• Books that should be signed and are not.
• Books missing text

We do not consider a book damaged if:

• Pages or the Dust Jacket have folds or creases.
• Uneven or over-sprayed edges.
• Scratches on any part of the book.
• Binding is still holding all pages together.
• The ink has variation in the gray scale

Enamel Pins

The following imperfections are considered Grade A quality and do not warrant a replacement:

• Small buff marks or scratches on the metal or enamel of the pin. Our enamel pins are hand buffed and will experience light scratches during this process that are unavoidable.
• Small air bubbles.
• Some slight imperfections in the metal plating.
• Some slight imperfections in screen printing details.
• Minor oxidation on the back of the pins.

Ceramics

Our ceramics are made of organic material that has a handmade component to them so slight imperfections are bound to happen. Below are imperfections that do pass our quality standards.

• Small but noticeable bubbles.
• Small but noticeable blank dot
• Small but noticeable under or over glazing
• Minor chips on the bottom of the ceramic that does not impede the integrity of the product.

Bookish Items

We attempt and quality-check every LitJoy product. Unfortunately, some damaged products slip by or are damaged while in shipment. All damage claims must be submitted within a 14-day period upon receiving the item. Please email help@litjoycrate.com with your order number and pictures of the damages. LitJoy reserves the right to determine if a product is considered damaged and will issue compensation as we see fit.

*LitJoy does not replace or offer refunds on damages on the packaging of the products.

SHIPPING TO U.S. CUSTOMERS:

LitJoy fulfills all United States shop orders twice a week during regular weeks and once a week during U.S. holidays. Subscription products are shipped quarterly with the month stated on the product listing. (These dates are subject to change, however there will always be an email updating customers of any changes)

SHIPPING TO INTERNATIONAL CUSTOMERS:

LitJoy fulfills all International shop orders once a week during regular weeks and every other week during holidays. Subscription products are shipped quarterly with the month stated on the product listing. (These dates are subject to change, however there will always be an email updating customers of any changes)

CUSTOMS AND TAXES:
Please note that orders may be subjected to VAT, import duties, and/or taxes, which are levied once your package reaches your country. LitJoy has no control over VAT, import duties, and/or taxes and such fees that are initiated by a customer's country. Customers that live in countries in the E.U. (as of July 1st 2021) and the U.K. (as of January 1st 2021) will have a VAT tax applied at checkout.

The amount declared on international packages is based off of the full retail price. Discount codes applied to the order do not apply to the declarations form.

Packages not in the E.U. or U.K. are shipped according to Incoterm Delivered Duty Unpaid (DDU), which means LitJoy does not collect VAT, duties and/or taxes on orders and cannot predict what your particular charges may be. Please contact your local customs office for more information. We are sorry for this inconvenience.

COMBINED OR SPLIT ORDERS
Orders will be combined and shipped together when applicable. We do not refund any shipping difference on orders.

LitJoy can not hold orders to be shipped with future (pre-order) items. Depending on size and weight of add-ons they will be shipped separate from order and can not be shipped with other orders.

LOST OR STOLEN ITEMS:
LitJoy will not be responsible for any items stolen during transit as we cannot control any tampering or mis-deliveries of items after they leave LitJoy headquarters. Any claims should be filed with the respective carrier. LitJoy will replace lost items if tracking no longer updates. The time period for claims is dependent on the time frame set by the shipping provider.

This policy also applies to scenarios where:
Packages are marked as delivered but are not received.
Undeliverable packages are returned to sender (Note: LitJoy does not receive these packages back and said packages are destroyed after 30 days by the carrier. If inventory allows, LitJoy may be contacted to reship these items and a reshipping fee will be invoiced to the customer.)
Packages that have incomplete or incorrect address will not be covered by LitJoy if they can not be delivered.

If you are still having issues, please contact us at help@litjoycrate.com.

TRACKING NUMBER NOT UPDATING:
Packages where tracking information does not update after 45 days for International customers and 15 days for domestic. Please contact help@litjoycrate.com and we will aid in tracking down your package, filing a claim, and/or re-shipping your package. An email must be sent to help@litjoycrate.com before 60 days for international and 30 days of domestic for us to cover a lost package.

FREE ITEMS:
Free items in our shop including, passport booklet, passport stickers, Lunacorn enamel pin, and Unicorn VIP keychain, will be shipped with the next shop order if it is considered damaged or not included in your order.

DAMAGED OR MISSING ITEMS:
If a product arrives damaged and there is no evidence it was damaged by the negligence of the shipping carrier, Customers have 14 days after receiving an item to email help@litjoycrate.com to request an item replacement. If the damaged item is no longer available, LitJoy will offer a refund on the individual item customers have 14 days after receiving an item to email help@litjoycrate.com to request an item replacement. If the damaged item is no longer available, LitJoy will offer a refund on the individual item.

UPDATING ADDRESS:
If your order has already been placed, but NOT shipped:

If your order has not shipped and we have not created a label for your order (no tracking email was sent to you yet), we can manually change your shipping address for you. You must email help@litjoycrate.com. LitJoy is not liable and will not reship any packages to a new address if an email has not been sent at least 48 hour prior to shipment to an updated address.

If you have moved to a different country or a different domestic shipping zone there could be an increase in shipping cost that will need to be paid to ship to the new address.

If your order has shipped:
Once your order has left our facility, or you received an email with a tracking number, we cannot change the address of the order.

In the event that your order is returned to us, we can forward it to your new address and a re-shipping fee will be applied.

If you have a subscription, and need to change your address for future orders:

Log in to your account at LitJoyCrate.com and click "Shipping Address". Next, click "Subscriptions", then "Edit Address" where you can then change the address of your subscriptions. Note:Changing your address in other places on our site is not going to effect your active subscription.

RETURNS AND CANCELATIONS:
Payment processing fees are non-refundable. 

Refunds can not be issued on shipped items

All sales are final and we do not cancel and offer refunds. In a special circumstance where LitJoy offers a refund the processing fee will not be refunded.


Countries we ship to:
A full list of all the countries we ship to can be found here. Email help@litjoycrate.com if you do not see your country and wish to add it to our international shipping list.

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