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Frequently Asked Questions

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General Questions

What is LitJoy Crate?

LitJoyCrate is a book box subscription company! We offer several products: 


 – A Young Adult book crate: this crate comes with 1 new-release YA book and 2-4 carefully curated and useful book-themed items! This crate is appropriate for a reader age 14 and older. 


 – We also create Magical Edition Crates and other Limited Edition Specialty Crates to celebrate our favorite fandoms! These usually sell out quickly.


 – We also offer one-time products for readers of all ages in our shop.

How much does LitJoy Crate cost?

Our crates cost $30.99 (plus shipping). 

 For monthly subscriptions, you can select one of three different plans:

– Month-to-month plans are $30.99 (plus shipping) and you are billed each month.

– 3-Month plans are discounted to $29.99 per month (plus shipping) and you prepay for the three months.

– 6-Month plans are discounted to $28.99 per month (plus shipping) and you prepay for the six months. 

– One year plans are discounted to $27.99 (plus shipping) and you prepay for the 12 months.

When will I be billed?

When you subscribe, you will be billed immediately for your first month’s subscription. After that, you will be billed on the 1st of the month for your next subscription cycle.

How do I join LitJoy Crate?

Hooray! We can’t wait to get a crate in the mail to you! You can subscribe by going Young Adult book crate. Please note that all subscription plans renew on the 1st of every month, however, you may cancel at any time.

When will my package ship?

All subscription crates ship on the 20-25th of each month. For the December holiday season, we ship 10 days early to allow more shipping time.

Shop orders are fulfilled twice a week and international shop orders are fulfilled twice a month.

When will my package arrive? What if my package doesn't arrive?

LitJoy cannot guarantee delivery time of any crates. US orders are shipped via USPS. Most U.S. orders will arrive within 5-10 business days, however this is not a guaranteed shipping time frame. International orders are shipped via DHL International. Please note that shipping in some countries takes longer than others and there is no guaranteed arrival date with international orders as well. LitJoy Crate is not responsible for shipping delays due to weather, couriers, or theft, however our customer service cares about your crate and we would be happy to address your concerns to help@litjoycrate.com.

How do I track my crate?

Once your label has been printed, you will receive an email with your tracking number. We are currently using USPS shipping for U.S. customers and DHL Global Mail for international customers.

How much is shipping?

All United States crates ship for a flat rate determined by shipping zones (how far away you live from us). The range is $7.00 – $10.70 per crate.International crates reflect current international shipping rates. All non-crate items ship at current USPS and DHL International shipping rates.

Does LitJoy Crate ship internationally?

Yes! If we aren’t shipping to your country please email us at help@litjoycrate.com and we will consider your request.

Can I subscribe to multiple crate types from LitJoy Crate?

Of course! You can absolutely subscribe to multiple crates. However, if you would like the crates to ship to different addresses, you will need to process each order separately. You can subscribe by going Young Adult book crate.

I want to sign up to LitJoy Crate, but I see that you are currently sold out. What should I do?

Do not fret! If you missed out on a current month’s crate, we will push your order to the next month and reserve a crate for you. For example, if you purchase a crate sometime between May 21st and June 20th but we are sold out of June’s crate, your order will be pushed back to receive a July crate.

How do I skip a month?

Only people who are subscribed to a month-to-month plan have an option to skip a month. Simply log in to your account, locate your current subscription information on the left-hand side, click ‘Order schedule’. On the right hand side click ‘Skip’ on the month you wish to skip. This must be done BEFORE renewals go through on the 1st of the month.  Does not apply to your first purchase.  You can also ‘unskip’ if you change your mind later.  If you have a pre-paid subscription email help@litjoycrate.com for assistance in skipping your upcoming subscription.

What age range is the YA crate appropriate for?

All readers age 14+ will enjoy our Young Adult Crate. In fact, most customers who purchase our Young Adult Crate are between 20 and 30.

How do renewals work?

When you sign up to LitJoy Crate you will be charged immediately for the subscription model you have chosen (1, 3, or 6 months, or 1 year). Once your subscription cycle has ended, you will be automatically re-billed for the same cycle model until you decide to switch to a different plan or cancel your subscription.
– Month-to-month plans: You will be charged for one month.
– 3-Month plans: After you have received three LitJoy books or crates, you will be automatically renewed for another three months.
– 6-Month plans: After you have received six LitJoy books or crates, you will be automatically renewed for another six months. 
– 1 Year plans: After you have received twelve LitJoy books or crates, you will be automatically renewed for another twelve months.
 *Renewals always take place on the first of every month.

How do I cancel my subscription?

We hate goodbyes! But we do have some options for you to put a pause on your subscription. You can skip a month! While logged in to your account, simply select ‘ORDER SCHEDULE’ and then ‘SKIP’. We will skip your next shipment and you will not be charged. This is only applicable for monthly subscriptions. 

Still interested in leaving? Simply log in to your account, select ‘SUBSCRIPTIONS’ on your active subscription, and then click ‘CANCEL’. If you have any questions regarding cancelling please email us at help@litjoycrate.com. 

When do I need to cancel to ensure I am not billed again for the next month?

You need to cancel your subscription by the last day of the current month. Otherwise, you will be billed again on the 1st of the month and will receive that month’s crate.

I'm a business selling items that would be a good fit in your crates! How do I get my items into a crate?

Thank you for showing interest in LitJoy Crate! Because of the high volume of vendor and media inquiries we receive, we have created a quick survey to collect some basic information about you and your company. We thrive on the joy that comes from reading and it is our goal to include products in our crates that enhance the reading experience. Please note that every vendor we work with is featured on our social media outlets (over 54K followers) and in our email marketing campaigns. Please tell us more about your company. VENDOR SURVEY

How do returns and refunds work?

Payment processing fees will not be refunded to canceled orders. Returns can not be issued on shipped products 

How do I find a coupon code I redeemed reward points for?

All reward points earned as well as coupon codes can be lookup by clicking "Rewards History" on the Rewards Page once you have logged into your account.  Also note that once reward points have been redeemed for a coupon code they can not be put back into points.  Your unused coupon codes will not expire and can be used toward any future purchase.  

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Magical Edition Year 7.2 Questions

What can you expect in the Year 7, Part 2 crate?

Every item in this crate celebrates Harry Potter and the Deathly Hallows: Part 2! You can expect 12+ items packed inside this crate!

When will the Year 7, Part 2 Crate ship?

The Year 7, Part 2 Crate is tentatively scheduled to ship at the end of July. This date can shift earlier or later as our Magical suppliers work hard to conjure products most magnificent and deliver them to LitJoy headquarters. As the date draws closer we will announce a more firm shipping schedule. Make sure to follow along with our shipping news feed: litjoycrate.com/blogs/shipping-updates

Will there be Add-on options for the Year 7, Part 2 Crate?

Yes! We will have many items available as Add-Ons, both OLD FAVORITES and NEW ORIGINAL ITEMS, to add to your Year 7, Part 2 Crate! This means that you can purchase extra Magical Goodies and you pay NO ADDITIONAL SHIPPING FEE.

Year 7.2 Add-Ons can be purchased two ways:

  1. You can add them to the cart with your crate and check out all at once
  2. You can purchase the Year 7, Part 2 Crate first and then purchase the add-ons separately afterward. 

    Add-on sales will open May 13th to our Lunacorns Members first, then to the General Public on May 14th. Add-Ons will remain available for one week unless they sell out.

    To purchase Add-Ons, you MUST CREATE A LITJOY ACCOUNT at checkout! This informs our house elves that you have purchased a Year 7, Part 2 Crate and we can offer you free shipping on Add-Ons! Add-Ons WILL SELL OUT, so make sure to check out our sneak peeks and plan your wizard's gold budget accordingly. 

    Magical Edition VIP Pro Tip!:Create a LitJoy account ahead of time to speed up the checkout process in our shop! You don’t even need to buy anything. Just be sure to remember your username and password for later! When sales open for Year 7.2, be signed in to your account. 

How much does the Year 7.2 Crate Cost?

This Magical Edition Crate will cost $85 + shipping. LitJoy also now offers payment plans using Klarna.

How much is shipping?

Will my country charge me taxes upon delivery?

All international packages are shipped Delivered Duty Unpaid (DDU), which means LitJoy does not collect VAT, duties and/or taxes charges at the time of purchase. Every country determines the taxes differently. We suggest contacting your customs office to determine how much this might be.

How many items are in the 7.2 Crate?

You can expect 12-15 items in your crate. One thing we can promise is that our Magical Edition Crates are always backed to the brim!

What is the retail value of the 7.2 crate?

Our 7.2 Magical Edition Crate will be sold for $85, however the value of all the items sold individually is more than $200.00!

Can I buy more than one crate?

Yes, you can! You can add up to 5 crates in one order, and there is no limit on the number of orders an individual can purchase.

Can I use my LitJoy Rewards points to purchase the 7.2 Crate?

Absolutely! In fact, many LitJoy shoppers save up their reward points for this very special product! You can learn more about our Rewards Program here: litjoycrate.com/rewards

Can I stack my coupon codes or have them apply toward my shipping cost?

Only one coupon code can be used per order and the coupon value is applied toward the total cost of the product, not the shipping cost. Any unused value on a coupon code does not go back into your reward points.

Can I use Klarna to pay for the 7.2 Crate?

Yes! You can pay with Klarna and have your payments split up into 4 equal, interest-free installments. Klarna works on any purchase of more than $35 in our store except for monthly crate subscriptions.

Will there be scented items in the 7.2 Crate?

There will be a scented candle.

How do I become a Lunacorn and get FIRST ACCESS TO THE CRATE AND ADD-ONS!? (hint!)

Anyone can join the Lunacorns! And there are awesome benefits like early access to exclusive products. There is a membership “fee” of $10/month, which you immediately get back in the form of 100 Rewards Points added to your account. For more information about the Lunacorns check out LitJoycrate.com/lunacorns 

How will my add-ons be shipped?

You can expect your add-ons to ship in a separate package from your Year 7.2 crate. Add-Ons will in July. As the date draws closer we will announce a more firm shipping schedule. Make sure to follow along with our shipping news feed: litjoycrate.com/blogs/shipping-updates

Are all Magical items eligible as an Add-On?

No. Only specific items, both OLD FAVORITES and NEW ORIGINAL ITEMS are available as Magical Add-Ons.

Can I purchase my Magical Crate and add-ons together?

Yes! Please do. This is actually a much more smooth way to checkout with those viral Add-Ons! But of course do come back to our Add-On page once the dust has settled and see if you missed any hidden gems. We also suggest you take advantage of our sneak peeks on our Magical Edition page to plan out your Add-On purchases!