Shop Add-Ons
Back to Portal

FAQs

General

LitJoyCrate is a 1-stop shop for book lovers! We offer several products: 

Shop

Head to LitJoy's SHOP for a wide selection of one-time products for readers! This shop is curated for readers of all ages.

To Bee Read Book Box Subscription:

  • Book-Only: Build your library, a most noble cause! The To Bee Read Book Only Subscription includes an author-signed special edition book, delivered quarterly. You will receive four TBR-exclusive books a year that you won't find anywhere else. They are something to buzz about!
  • Standard Book Box: Get the first customizable Book Box Subscription! The To Bee Read Standard Book Box Subscription includes one special edition book of your choice! PLUS you get to build your own crate by choosing from a series of bookish items. The box includes 3 items that you choose and 2 surprise items—5 items in all!
  • Deluxe Book Box:Get everything in the Standard Book Box, and receive all the bookish items you deserve, perfect for "bee-bliophiles"! The To Bee Read Deluxe Book Box Subscription includes one special edition book of your choice and 8 bookish items you deserve.

Magical Subscription Crate:

Every Quarter LitJoy releases a magical-themed subscription crate.

  • There are approximately 6-8 items in the crate
  • Each item is designed around that crate's theme
  • Items are focused on quality, usefulness, and excellent design! 
  • We proudly support independent artists in creating many of the items in our crates.

This crate is a quarterly product. Our Magical products are appropriate for all ages 8 and up.

Classics

LitJoy proudly publishes our own line of classic books. You can shop some of your favorite classic titles HERE.

We're delighted to stay in touch! Here are a few ways you can stay up to date:

Sign up for our emails and texts! This is the best way to get all announcements.

Follow us on Instagram for announcements and extra fun!

Join our Lunacorn Membership Program for behind-the-scenes content!

There are a few steps you can take to troubleshoot this problem.

First, verify that the email address you are trying to log in with is the same email address you received a LitJoy confirmation email to.

Second, you may have previously checked out as a guest. Please take the email associated with your last order and create an account with that EXACT same email.

If you're still having trouble, email help@litjoycrate.com and we will send you an account invite so you can create a login and password with us.

Magical Subscriptions

Magical Quarterly Subscriptions - $54.99 + shipping

Please email help@litjoycrate.com for assistance on skipping or swapping any upcoming renewal.  We can not adjust your subscription after a renewal and can only apply to upcoming orders.

Magical Subscriptions

We curate this crate to be appropriate for people as young as 8, but you're never too old for magic!

When you subscribe to LitJoy Crate you will be charged immediately for the subscription model you have chosen. Once your subscription cycle has ended, you will be automatically be re-billed for the same cycle model until you decide to switch to a different plan or cancel your subscription.

For example: a Magical quarterly subscription purchased on February 15th will renew again on April 1st.

Another example: a To Bee Read annual subscriptions purchased on February 15th will renew again on May 1st.

See To Bee Read and Magical subscription renewal schedule:

To Bee Read Subscription
February 1st
May 1st
August 1st
November 1st

Magical
January 1st
April 1st
July 1st
October 1st

 *Renewals always take place on the first of the month.

For customers who purchase our Magical Subscription, LitJoy offers a 7-day period in which subscribers can add extra products to their order for no additional shipping! These products are called Add-Ons.

Add-Ons are available each quarter from the 4th to the 10th.

Add-On Periods
January 4th-10th
April 4th-10th
July 4th-10th
October 4th-10th

We hate goodbyes! But we do have some options for you to put a pause on your subscription.

Skip your upcoming renewal

You can skip a quarter. Email help@litjoycrate.com and they will assist you in skipping your upcoming renewal.

Cancel Subscriptions

To cancel your Subscription log into your account and select "Subscription and Memberships" then click "Edit" next to the subscription you wish to cancel then click "Cancel Subscription" on the bottom right hand corner.

LitJoy offers 1-time crates to be purchased at the time that subscriptions close and only if that crate was not sold out as a subscription. These crates will become available in the LitJoy SHOP as 1-time purchases.

To Bee Read Subscriptions

Our subscriptions are not available as a past box. Some items will be available in our shop at a later date or as an add-on to a future box

Book Choice

  • Existing subscribers get to choose from new or past books.

Choice Level Tier 1

  • Standard subscribers get to choose one option from this tier

Choice Level Tier 2

  • Standard subscribers get to choose one option from this tier

Choice Level Tier 3

  • Standard subscribers get to choose one option from this tier

Mystery Items Level Tier 4

  • Is not customized and is a surprise in your box.
  • Standard and Deluxe get both items in this tier.

Deluxe- get ALL items from Choice Levels tier 1-3

Yes. All existing subscribers get first access to customization week.

Click here for the schedule

The Deluxe box has the opportunity to customize their book choice and they receive every item from each tier so no selections need to be made for the tiers 1-3.

Deluxe boxes do not have the option to opt for points instead of items in the tiers.

To Bee Read Subscriptions

We offer Young Adult and Adult special edition signed books from a variety of different genres, including, fantasy, fairytale, contemporary, science fiction, dystopian, mystery, thriller, and more! 🐝 Each quarter you can customize your box and choose which book is best suited for you or for someone you are gifting to.


Items in the Standard and Deluxe box represent general bookish or well-known Young Adult and Adult novels.

The default book title will be assigned to your order and items will be selected for you based off of remaining inventory.

Item selection will not be reflected on your customer account but will be a happy surprise when it arrives!

For existing subscribers, you can swap the default book for any other book offered during customization week. If the value of the book you select is greater than our default book, you will be charged the difference.

If you are quarterly subscriber, your Add-Ons are combined with your subscription and only one code can be used.

If you are an annual subscriber, your annual renewal charge is separate from your add-on charges and so a different discount code can be used and applied to your renewal charge

No. Selecting products can only occur with the choice levels presented during customization week.

During customization week you can come back in and change your cart as much as you like(so long as there is inventory).

After customization week closes, you must email help@litjoycrate.com for customization assistance

The customizations you selected will still apply when you have successfully resolved the charge error within 10 days after renewals. After 10 days subscriptions are canceled and a new subscription must be purchased if you still wish to subscribe to a box.

You can un-skip any renewal charge that you have previously skipped up until the date the renewal charge is scheduled for. To un-skip email help@litjoycrate.com 24-hours before your renewal.

If you wish to un-skip after the customization period you must email help@litjoycrate.com for customization assistance.

Yes, you can see your selections by going to your customer portal page under subscriptions and memberships.

Book Only Quarterly: $18.99 + shipping

Book Only Annual: $75.96 + shipping

Standard Box Quarterly $44.99 + shipping

Standard Box Annual $169.96 + shipping

Deluxe Box Quarterly $64.99 + shipping

Deluxe Box Annual $249.96 + shipping

New Subscriber- I checked out but I didn’t get to customize anything in my box

  • You can come back during customization week and select your book and or items. 

New Subscriber- I checked out and was not given the option to choose a different book

  • All previous titles are available in our shop.  Only existing subscribers can choose to select a different title if they are not interested in the upcoming title. 

New Subscriber- I checked out and wasn’t given the option to customize anything

  • If you checkout after customization week all customizations have closed but you will have the opportunity to customize before your next renewal during customization week.  

If you don’t click “confirm” after you select your customizations it does not save to your account and any previous saved customizations or the default selections will apply. 

Click here for the schedule

Points are added to your account 24 hours after renewals go through if you have selected and saved the reward points instead for one of your customization tiers.

Shipping

If your order has already been placed, but NOT shipped:

If your order has not shipped and we have not created a label for your order (no tracking email was sent to you yet), we can manually change your shipping address for you.

Please fill out the following form as soon as possible.

If you have moved to a different country or a different domestic shipping zone there could be an increase in shipping cost that will need to be paid to ship to the new address.

 

If your order has shipped:

Once your order has left our facility, or you received an email with a tracking number, we cannot change the address of the order.

In the event that your order is returned to us, we can forward it to your new address and a re-shipping fee will be applied.

 

If you have a subscription, and need to change your address for future orders:

Log in to your account at LitJoyCrate.com and click "Shipping Address". Next, click "Edit Address". You can then update your address so any future renewals will be for the updated address.

Note:Changing your address in other places on our site is not going to effect your active subscription.

Once your label has been printed, you will receive an Order Confirmation email with your tracking number. Make sure to check your spam folder for this email. 

We are currently using USPS shipping for U.S. customers and DHL Global Mail for international customers.

For more help, please email help@litjoycrate.com

Shipping rates are determined by carriers and are subject to change with carrier policies and price fluctuations.

 

International orders: Customs, duties, and import taxes are not collected by LitJoy. Your order maybe subject to additional fees upon delivery, determined by your country. International shipping reflect current international shipping rates. All non-crate items ship at current USPS and DHL International shipping rates.

 

Subscription orders ship for a flat rate with each renewal so that you can plan your expenses in advance. We will notify you of any change in your shipping rates in excess of $1.00 USD prior to your renewal so you can continue to plan accordingly.

Yes! If we aren’t shipping to your country please email us at help@litjoycrate.com and we will consider your request.

Currently, we can not ship to the following countries:
Phillipines
South Africa
Mexico
China
Russia
Israel

The COVID-19 pandemic has limited our carriers' access to certain countries. This global situation remains unpredictable and out of our control. As we receive information, we will attempt to inform customers about their order(s) if an issue arises.

LitJoy cannot guarantee delivery time for orders.

US orders are shipped via USPS. Most U.S. orders will arrive within 5-10 business days, however, this is not a guaranteed shipping time frame.

International orders are shipped via DHL International. Please note that shipping in some countries takes longer than others and there is no guaranteed arrival date with international orders.

LitJoy Crate is not responsible for shipping delays due to weather, global pandemics, couriers, or theft. Note, our customer service cares about your order and would be happy to address your concerns at help@litjoycrate.com.

All subscription crates ship as early the 25th of the month renewals happened, and typically early the following month. Any delays in shipping will be emailed to customers.

With shortages, COVID exposures resulting in temporary shut downs, and global shipping delays we have modified shipping time frames to better reflect our shipping schedules. For the December holiday season, we ship 10 days early to allow more shipping time.

Magical Subscription

Shipping Dates: January- February
Shipping Dates: April- May
Shipping Dates: July- August
Shipping Dates: October - November

YA Subscription

Shipping Dates: February - March
Shipping Dates: May - June
Shipping Dates: August - September
Shipping Dates: November - December

Shop Orders

Our fulfillment team ships domestic shop orders twice and international orders once a week. All pre-order items are stated on the product listing when they will be shipped.

Domestic Shipping (Quarterly)

Book Only:  $5.25

Standard Box: $11.50

Deluxe Box: $15.25

*No additional shipping cost with your first 3 add-ons. After that shipping is charged and will vary depending on what your purchase.

International Shipping (Quarterly)

shipping will vary each quarter and will be determined on what you choose to customize your crate or what it defaults to.

Rewards

All reward points earned and coupon codes can be found by logging into your account page (person icon).  You can redeem coupon codes there or when you view your shopping cart. Note, once reward points have been exchanged for a coupon code they can no longer be tallied with your other reward points. Your unused coupon codes will never expire and can be used toward any future purchase.

No, only one coupon code can be applied per order.

You can redeem your points into a coupon code on your account page or when you view your shopping cart. Note: at least one item must be present to redeem a coupon code. You must have enough reward points to qualify for the corresponding coupon code amount. A pop-up window will appear with your new coupon code. The coupon still must be applied at checkout when you fill out your shipping information.

You can choose to use the coupon code now or later. It never expires and can only be used once. The coupon is saved on your account page.

Coupons cannot be applied to any order that has already been processed. The coupon is saved on your account page where you can find it anytime and apply it to a future order.

Not every LitJoy item qualifies to receive reviews. If you purchase an item that does not qualify for reviews, you will not be sent a review email.

LitJoy does not resend review emails.

If it is a product that you have purchased in the past, including monthly subscriptions, a review email will not be prompted.

We cannot combine all information from two accounts into one account.

If you accidentally created and checked out with a second account, please contact help@litjoycrate.com with both emails from both accounts and indicate which account was an accident.

We can transfer the points from your purchase and apply it to your normal account. We will then delete the accidental account.

Once reward points have been exchanged for a coupon code they can not be put back into points, even if you have not completed the checkout process. Your unused coupon codes will not expire and can be used toward any future purchase. Coupon codes are saved in your LitJoy account page.

Please note, coupon codes never apply towards shipping cost. Some coupon codes are only eligible for certain products.

Lunacorns

Lunacorn Members have access to the Lunacorns Store and Facebook Group only while their membership is active. You may skip or cancelling your Lunacorns membership. You are welcome to rejoin the Lunacorns at any time. 😊

Search "LitJoy Lunacorns" on Facebook and request to join. If you have an active Lunacorn membership an admin will accept your request in about 48 hours. It is required that you please include your membership email address when prompted durning your request to join.

Link to Facebook page

Customer Support

Use our Customer Support form for the fastest response!

First, please refer to our damage guidelines to determine if your product qualifies as damaged. If your product qualifies, please complete the customer service form. This form must be complete within 14 days of receiving the product. We will require photos of the damaged product beside your shipping label.

LitJoy does not replace any packaging that an item comes in, regardless of how beautiful the packaging.

LitJoy does not offer returns and refunds on orders.

In the rare circumstance where we offer a refund or return, the payment processing fees will not be refunded and any discount code applied is then forfeited. Returns can not be issued on shipped products.

For lost or stolen packages, see Shipping Policy below.

We are so sorry about that! Please fill out our customer service form. You must fill out this form within 14 days of the order arriving.

Billing

You must cancel before renewals go through. Otherwise, you will be billed again on the 1st and will receive that quarters crate.

LitJoy accepts Visa, MasterCard, American Express, PayPal, and pre-paid Visa Gift Cards.

We also offer Klarna for U.S. customers with the following restrictions:

The order must be over $35

Klarna is not available for subscription products

Note: all pre-orders products are billed at the time of checkout.

First, log into your LitJoy Account. Navigate to "Payment Method" on the left hand side. Select "Update Card". After filling out all the fields save by clicking "Update Card" again. If you are trying to update your payment method from a credit card to PayPal you must cancel your subscription and repurchase using PayPal as the payment method.


*Please note that your account is created from your billing email. Entering a new/different email than your previous billing email will automatically create a separate account.

This is an error with your payment account, not LitJoy's system. We recommend:

Make sure you have enough funds in your account. If necessary, update your payment information on your LitJoy account to a different payment method.

All pre-order products are charged at checkout at the time of purchase.

Policies

Books

Our books go through a rigorous quality check process; however, there are times when some damages may have slipped through or occurred during shipping.

Books are considered damaged if:

• They have a tear or dent bigger than 2 cm on the cover.
• Tears on the inside that extend into the text are considered damage.
• Books that have water damage.
• Books that should be signed and are not.
• Books missing text

We do not consider a book damaged if:

• Pages or the Dust Jacket have folds or creases.
• Uneven or over-sprayed edges.
• Scratches on any part of the book.
• Binding is still holding all pages together.
• The ink has variation in the gray scale

Enamel Pins

The following imperfections are considered Grade A quality and do not warrant a replacement:

• Small buff marks or scratches on the metal or enamel of the pin. Our enamel pins are hand buffed and will experience light scratches during this process that are unavoidable.
• Small air bubbles.
• Some slight imperfections in the metal plating.
• Some slight imperfections in screen printing details.
• Minor oxidation on the back of the pins.

Ceramics

Our ceramics are made of organic material that has a handmade component to them so slight imperfections are bound to happen. Below are imperfections that do pass our quality standards.

• Small but noticeable bubbles.
• Small but noticeable blank dot
• Small but noticeable under or over glazing
• Minor chips on the bottom of the ceramic that does not impede the integrity of the product.

Bookish Items

We attempt and quality-check every LitJoy product. Unfortunately, some damaged products slip by or are damaged while in shipment. All damage claims must be submitted within a 14-day period upon receiving the item. Please email help@litjoycrate.com with your order number and pictures of the damages. LitJoy reserves the right to determine if a product is considered damaged and will issue compensation as we see fit.

*LitJoy does not replace or offer refunds on damages on the packaging of the products.

SHIPPING TO U.S. CUSTOMERS:

LitJoy fulfills all United States shop orders twice a week during regular weeks and once a week during U.S. holidays. Subscription products are shipped quarterly with the month stated on the product listing. (These dates are subject to change, however there will always be an email updating customers of any changes)

SHIPPING TO INTERNATIONAL CUSTOMERS:

LitJoy fulfills all International shop orders once a week during regular weeks and every other week during holidays. Subscription products are shipped quarterly with the month stated on the product listing. (These dates are subject to change, however there will always be an email updating customers of any changes)

CUSTOMS AND TAXES:
Please note that orders may be subjected to VAT, import duties, and/or taxes, which are levied once your package reaches your country. LitJoy has no control over VAT, import duties, and/or taxes and such fees that are initiated by a customer's country. Customers that live in countries in the E.U. (as of July 1st 2021) and the U.K. (as of January 1st 2021) will have a VAT tax applied at checkout.

The amount declared on international packages is based off of the full retail price. Discount codes applied to the order do not apply to the declarations form.

Packages not in the E.U. or U.K. are shipped according to Incoterm Delivered Duty Unpaid (DDU), which means LitJoy does not collect VAT, duties and/or taxes on orders and cannot predict what your particular charges may be. Please contact your local customs office for more information. We are sorry for this inconvenience.

COMBINED OR SPLIT ORDERS
Orders will be combined and shipped together when applicable. We do not refund any shipping difference on orders.

LitJoy can not hold orders to be shipped with future (pre-order) items. Depending on size and weight of add-ons they will be shipped separate from order and can not be shipped with other orders.

LOST OR STOLEN ITEMS:
LitJoy will not be responsible for any items stolen during transit as we cannot control any tampering or mis-deliveries of items after they leave LitJoy headquarters. Any claims should be filed with the respective carrier. LitJoy will replace lost items if tracking no longer updates. The time period for claims is dependent on the time frame set by the shipping provider.

This policy also applies to scenarios where:
Packages are marked as delivered but are not received.
Undeliverable packages are returned to sender (Note: LitJoy does not receive these packages back and said packages are destroyed after 30 days by the carrier. If inventory allows, LitJoy may be contacted to reship these items and a reshipping fee will be invoiced to the customer.)
Packages that have incomplete or incorrect address will not be covered by LitJoy if they can not be delivered.

If you are still having issues, please contact us at help@litjoycrate.com.

TRACKING NUMBER NOT UPDATING:
Packages where tracking information does not update after 45 days for International customers and 15 days for domestic. Please contact help@litjoycrate.com and we will aid in tracking down your package, filing a claim, and/or re-shipping your package. An email must be sent to help@litjoycrate.com before 60 days for international and 30 days of domestic for us to cover a lost package.

FREE ITEMS:
Free items in our shop including, passport booklet, passport stickers, Lunacorn enamel pin, and Unicorn VIP keychain, will be shipped with the next shop order if it is considered damaged or not included in your order.

DAMAGED OR MISSING ITEMS:
If a product arrives damaged and there is no evidence it was damaged by the negligence of the shipping carrier, Customers have 14 days after receiving an item to email help@litjoycrate.com to request an item replacement. If the damaged item is no longer available, LitJoy will offer a refund on the individual item customers have 14 days after receiving an item to email help@litjoycrate.com to request an item replacement. If the damaged item is no longer available, LitJoy will offer a refund on the individual item.

UPDATING ADDRESS:
If your order has already been placed, but NOT shipped:

If your order has not shipped and we have not created a label for your order (no tracking email was sent to you yet), we can manually change your shipping address for you. You must email help@litjoycrate.com. LitJoy is not liable and will not reship any packages to a new address if an email has not been sent at least 48 hour prior to shipment to an updated address.

If you have moved to a different country or a different domestic shipping zone there could be an increase in shipping cost that will need to be paid to ship to the new address.

If your order has shipped:
Once your order has left our facility, or you received an email with a tracking number, we cannot change the address of the order.

In the event that your order is returned to us, we can forward it to your new address and a re-shipping fee will be applied.

If you have a subscription, and need to change your address for future orders:

Log in to your account at LitJoyCrate.com and click "Shipping Address". Next, click "Subscriptions", then "Edit Address" where you can then change the address of your subscriptions. Note:Changing your address in other places on our site is not going to effect your active subscription.

RETURNS AND CANCELATIONS:
Payment processing fees are non-refundable. 

Refunds can not be issued on shipped items.

All sales are final and we do not cancel and offer refunds. In a special circumstance where LitJoy offers a refund, the processing fee and shipping fee will not be refunded.


Countries we ship to:
A full list of all the countries we ship to can be found here. Email help@litjoycrate.com if you do not see your country and wish to add it to our international shipping list.

Shop Add-Ons

Search

Search