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Frequently Asked Questions


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General Questions

What is LitJoy Crate?

LitJoyCrate is a 1-stop shop for book lovers! We offer several products: 


Shop

Head to LitJoy's SHOP for a wide selection of one-time products for readers! This shop is curated for readers of all ages.


Young Adult Subscription:

  • Young Adult Crate: this crate comes with 1 new-release YA book that is always SIGNED and a LitJoy-Exclusive Edition! Also included in this crate is 4-6 carefully curated and useful book-themed items! It also includes out collectible Photo Strips.
  • Young Adult Book-Only: this product comes with 1 new-release YA book that is always SIGNED and a LitJoy-Exclusive Edition. It also includes out collectible Photo Strips.
  • Young Adult Item-Only: this product comes with 4-6 useful book-themed items. It also includes out collectible Photo Strips.

This crate is a quarterly product. Our Young Adult products are appropriate for a readers age 14+.


Magical Subscription Crate:

Every Quarter LitJoy releases a magical-themed subscription crate.

  • There are approximately 6-8 items in the crate
  • Each item is designed around that crate's theme
  • Items are focused on quality, usefulness, and excellent design! 
  • We proudly support independent artists in creating many of the items in our crates.

This crate is a quarterly product. Our Magical products are appropriate for all ages 8 and up.


Classics

LitJoy proudly publishes our own line of classic books. You can shop our Romantic Collection and our Whimsy Collection for favorite classic titles.

I changed my email how do I update it on my LitJoy account?

CAUTION! Your order history, rewards points, subscriptions, and Lunacorns memberships are all tied to your billing email. Changing your email yourself will disconnect your emails from some of these categories.

TO CHANGE YOUR EMAIL, contact help@litjoycrate.com to ensure a successful transfer of your information to your new email.

How do I stay updated about what is going on at LitJoy?

We are delighted to stay in touch! Here are a few ways you can stay up to date:

Sign up for our emails! This is the best way to get all announcements.

Follow us on Instagram for announcements and extra fun!

Join our Lunacorn Membership Program for behind-the-scenes content!



Will you restock sold out items?

We sometimes restock past sold out items. Here are our guidelines:

  • Items eligible to be restocked are added to our "Vote to Restock" page 
  • We do not guarantee that every item on the "Vote to Restock" page will be restocked.
  • Possible reasons why an item is not on the "Vote to Restock" page:
  • The item has moved to production and will be restocked at a later date.
  • There wasn't enough interest to be restocked.
  • Contracts with authors or artists prohibit us from restocking the item at this time. 
  • We do not restock past crates or Young Adult books.


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Lunacorns

Why can't I access the Lunacorn store/Lunacorn Facebook group?

Lunacorn Members have access to the Lunacorns Store and Facebook Group only while their membership is active. You may skip or cancelling your Lunacorns membership. You are welcome to rejoin the Lunacorns at any time. 😊

How do I join the Lunacorn Facebook group?

Search "LitJoy Lunacorns" on Facebook and request to join. If you have an active Lunacorn membership an admin will accept your request in about 48 hours. It is required that you please include your membership email address when prompted durning your request to join.

Link to Facebook page

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Shipping

How do I change my address?

If your order has already been placed, but NOT shipped:

If your order has not shipped and we have not created a label for your order (no tracking email was sent to you yet), we can manually change your shipping address for you.

Please fill out the following form as soon as possible.

If you have moved to a different country or a different domestic shipping zone there could be an increase in shipping cost that will need to be paid to ship to the new address.


If your order has shipped:

Once your order has left our facility, or you received an email with a tracking number, we cannot change the address of the order.

In the event that your order is returned to us, we can forward it to your new address and a re-shipping fee will be applied.


If you have a subscription, and need to change your address for future orders:

Log in to your account at LitJoyCrate.com and click "Manage Subscriptions and Memberships". Next, click "Subscriptions", then "Edit" where you can then change the address of your subscriptions.

Note: Changing your address in other places on our site is not going to effect your active subscription.

How do I track my order?

Once your label has been printed, you will receive an Order Confirmation email with your tracking number. Make sure to check your spam folder for this email.


We are currently using USPS shipping for U.S. customers and DHL Global Mail for international customers.


For more help, please email help@litjoycrate.com

How much is shipping?

Shipping rates are determined by carriers and are subject to change with carrier policies and price fluctuations.


International orders: Customs, duties, and import taxes are not collected by LitJoy. Your order maybe subject to additional fees upon delivery, determined by your country. International shipping reflect current international shipping rates. All non-crate items ship at current USPS and DHL International shipping rates.


Subscription orders ship for a flat rate with each renewal so that you can plan your expenses in advance. We will notify you of any change in your shipping rates in excess of $1.00 USD prior to your renewal so you can continue to plan accordingly.

Does LitJoy Crate ship internationally?

Yes! If we aren’t shipping to your country please email us at help@litjoycrate.com and we will consider your request. For a full list of countries we do ship to check out our blog post here


Currently, we can not ship to the following countries:

Phillipines

South Africa

Mexico


The COVID-19 pandemic has limited our carriers' access to certain countries. This global situation remains unpredictable and out of our control. As we receive information, we will attempt to inform customers about their order(s) if an issue arises.

When will my package ship?

All subscription crates ship on the 20-25th of each quarter. For the December holiday season, we ship 10 days early to allow more shipping time.


Magical

  • Shipping Dates: January 20 - 25
  • Shipping Dates: April 20 - 25
  • Shipping Dates: July 20 - 25
  • Shipping Dates: October 20 - 25


YA Subscription

  • Shipping Dates: February 20 - 25
  • Shipping Dates: May 20 - 25
  • Shipping Dates: August 20 - 25
  • Shipping Dates: November 20 - 25


Shop orders

Our fulfillment team ships domestic shop orders twice and international orders once a week. All pre-order items are stated on the product listing when they will be shipped.


Wuthering Heights: Shipping March 20 - 25

Secret Garden: Shipping June 20 - 25

Jane Eyre: Shipping September 20 - 25

Little Women: Shipping December 20 - 25

When will my package arrive? What if my package does not arrive?

LitJoy cannot guarantee delivery time for orders.


US orders are shipped via USPS. Most U.S. orders will arrive within 5-10 business days, however, this is not a guaranteed shipping time frame.


International orders are shipped via DHL International. Please note that shipping in some countries takes longer than others and there is no guaranteed arrival date with international orders.


LitJoy Crate is not responsible for shipping delays due to weather, global pandemics, couriers, or theft. Note, our customer service cares about your order and would be happy to address your concerns at help@litjoycrate.com.

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Subscriptions

How much is a subscription?

2021 Pricing:


Young Adult Quarterly Subscriptions

Crate $34.99 + shipping

Book-Only $23.99 + shipping

Items-Only $23.99 + shipping


Young Adult Annual subscriptions

Crate $135.00 + shipping (all shipping paid at time of checkout or renewal)

Book-Only $91.00 + shipping

Items $91.00 + shipping



Magical Quarterly Subscriptions - $54.99 + shipping


Magical Annual Subscriptions - $219.96 + shipping (all shipping paid at time of checkout or renewal)

I don't want this month's crate or would rather swap to a different subscription type, what do I do?

Only people who are subscribed to a month-to-month plan have an option to skip a month.

Simply log in to your account, locate your current subscription information on the left-hand side, and click "Order Schedule". On the right hand side click "Skip" for the month you wish to skip.

Skipping must be done BEFORE renewals go through on the 1st of the month. 

Shipping does not apply to your first purchase. You can also "unskip" if you change your mind later.

If you have a pre-paid subscription, email help@litjoycrate.com for assistance in skipping your upcoming renewal.

What age range are subscriptions appropriate for?

Young Adult Subscriptions

All readers age 14+ will enjoy our Young Adult Crate. In fact, most customers who purchase our Young Adult Crates are between 20 and 30.


Magical Subscriptions

We curate this crate to be appropriate for people as young as eight, but you're never too old for magic!

How do add-ons work and when can I purchase them?

For customers who purchase our MAIN PRODUCTS, Subscription Crates and Classic Books, LitJoy offers a 7-day period in which customers of that main product can add extra product to their order for no additional shipping! These products are called Add-Ons.


Add-Ons are available each month from the 4th to the 10th. Add-On weeks are specific to the main product of that month. Only customers of that month's main product can access that month's Add-Ons.


For example, a customer who purchases a February Young Adult Crate will have access to the February Add-Ons from February 4th-10th.

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Rewards

How do I find a coupon code I exchanged reward points for?

All reward points earned and coupon codes can be found by clicking "Rewards History" on the Rewards Page. You must be logged into your account to view them. Note, once reward points have been exchanged for a coupon code they can no longer be tallied with your other reward points. Your unused coupon codes will never expire and can be used toward any future purchase.

Can I apply multiple coupon codes to my order?

No, only one coupon code can be applied per order.

How can I exchange my reward points for a coupon code?

Add a product to your cart and go to your cart page. On the cart page click "Redeem Points". Select to exchange your points for a coupon code. Note that you must have enough reward points to qualify for the corresponding coupon code amount. A pop-up window will appear with your new coupon code.


You can choose to use the coupon code now or later. It never expires and can only be used once. The coupon is saved on your account page under "Rewards History" where you can find it anytime.

I exchanged my points for a coupon code but forgot to apply it to my order. What should I do?

Coupons cannot be applied to any order that has already been processed. The coupon is saved on your account page under "Rewards History" where you can find it anytime and apply it to a future order.

I did not get an email to review an item, what can I do?

Not every LitJoy item qualifies to receive reviews. If you purchase an item that does not qualify for reviews, you will not be sent a review email.


LitJoy does not resend review emails.


If it is a product that you have purchased in the past, including monthly subscriptions, a review email will not be prompted.

Can I combine two accounts?

We cannot combine all information from two account into one account.

If you accidentally created and checked out with a second account, please contact help@litjoycrate.com with both emails from both accounts and indicate which account was an accident.

We can transfer the points from your purchase and apply it to your normal account. We will then delete the accidental account.

Why are my reward points missing? 

Once reward points have been exchanged for a coupon code they can not be put back into points, even if you have not completed the checkout process. Your unused coupon codes will not expire and can be used toward any future purchase. Coupon codes are saved for you in the "Rewards History" section of your LitJoy account page.

Why didn't my coupon code apply toward my full order?

Please note, coupon codes never apply towards shipping cost. Some coupon codes are only eligible for certain products.

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Customer Support

Does LitJoy offer returns or refunds?

LitJoy does not offer returns and refunds on orders. 

In the rare circumstance where we offer a refund or return, the payment processing fees will not be refunded and any discount code applied is then forfeited. Returns can not be issued on shipped products.

An item or book arrived damaged, what do I do?

Please email help@litjoycrate.com with your order number, and pictures of the damaged item

I received my order and an item was missing, what should I do?

We are so sorry about that! Please email help@litjoycrate.com. You must email within 14 days of the order arriving.


Please include in the email

Name:

Order number:

Order email:

Missing item(s):


Why can't I sign into my account?

  • You may have previously checked out as a guest. Please take the email associated with your last order and create an account with that EXACT same email.


If you're still having trouble, email help@litjoycrate.com and they can send you an account invite so you can create a login and password with us.

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Billing

When do I need to cancel to ensure I am not billed again for the next renewal?

You must cancel by the final day of the month before renewal. Otherwise, you will be billed again on the 1st of the month and will receive that month’s crate.


How can I pay for my order?

LitJoy accepts Visa, MasterCard, American Express, PayPal, and pre-paid Visa Gift Cards.

We also offer Klarna for U.S. customers:

  • The order must be over $35
  • Klarna not available for subscription products


Note, all pre-orders products are billed at the time of checkout.

I need to update my payment method, what should I do?

First, log into your LitJoy Account. Navigate to "Manage Subscriptions". Select "Billing Information". There you can update your payment information and change your billing method.

*Please note that your account is created from your billingemail. Entering a new/different email than your previous billing email will automatically create a separate account.


If I order a pre-order item when am I charged?

  • All pre-order products are charged at checkout at the time of purchase.