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Frequently Asked Questions
General Questions
What is LitJoy?
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How do I stay updated about what is going on at LitJoy?
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Why can't I sign into my account?
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I changed my email. How do I update it on my LitJoy account?
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What charities is LitJoy involved in?
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To Bee Read Subscription Questions
How do renewals work?
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What if I'm interested in a previous box? Can I purchase those?
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How are the customization levels set up?
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Is there early access to customization week?
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How much is shipping?
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What does customization look like for a Deluxe Box?
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What age range are subscriptions appropriate for?
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If I forget to customize my box, what will happen? And when will I know what I'll get?
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Can I apply a coupon code for my box and another for my add-ons?
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If I don't want an item from a certain level, can I choose two items from a different level?
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I customized my box, but now I want to change my choice.
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I had a charge error but updated it later, does that affect my customization choices?
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Can I skip or un-skip my To Bee Read Subscription?
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I can’t remember what I selected, is there a way to see?
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How much is a To Bee Read Subscription?
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How does customization work?
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Shipping
How do I change my address?
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How do I track my order?
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How much is shipping?
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Does LitJoy Crate ship internationally?
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When will my package arrive? What if it doesn't arrive?
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When will my package ship?
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What do you mean by "ships in summer", or in any other season? What months can I expect when LitJoy says a season as the target ship date?
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Rewards
How do the rewards levels work?
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How do I find a coupon code that I exchanged rewards for?
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Can I apply multiple coupon codes to the same order?
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How do I exchange my rewards points for a coupon code?
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I exchanged my points for a coupon code but forgot to apply it to my order. What should I do?
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I didn't get an email to review an item, what can I do?
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Can I combine two accounts?
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Why are my rewards points missing?
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Why didn't my coupon code apply to my full order?
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Lunacorns Membership
Why can't I access the Lunacorns Store/Facebook Group?
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How do I join the Lunacorns Facebook group?
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Can I skip my membership?
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Can I get refund for my Lunacorn Membership?
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Customer Support
CLICK HERE FOR QUICK CUSTOMER SUPPORT
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An item or book arrived damaged, what do I do?
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Does LitJoy offer returns or refunds?
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I received my order and something was missing! What should I do?
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How do I care for my t-shirt?
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What size t-shirt should I order?
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Billing
When do I need to cancel to ensure I am not billed again for my subscription or membership?
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How can I pay for my order?
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How do I update my payment method or billing address?
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My payment failed, what should I do?
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If I order a pre-order item, when am I charged?
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Policies
Privacy Policy
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Terms & Conditions
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Damages Policy
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Rewards Policy
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Shipping Policy
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