SHIPPING TO U.S. CUSTOMERS:
LitJoy fulfills all United States shop orders twice a week during regular weeks and once a week during U.S. holidays. Subscription products are shipped quarterly with the month stated on the product listing. (These dates are subject to change, however there will always be an email updating customers of any changes)
SHIPPING TO INTERNATIONAL CUSTOMERS:
LitJoy fulfills all International shop orders once a week during regular weeks and every other week during holidays. Subscription products are shipped quarterly with the month stated on the product listing. (These dates are subject to change, however there will always be an email updating customers of any changes)
CUSTOMS AND TAXES:
Please note that orders may be subjected to VAT, import duties, and/or taxes, which are levied once your package reaches your country. LitJoy has no control over VAT, import duties, and/or taxes and such fees that are initiated by a customer's country. Customers that live in countries in the E.U. (as of July 1st 2021) and the U.K. (as of January 1st 2021) will have a VAT tax applied at checkout.
The amount declared on international packages is based off of the full retail price. Discount codes applied to the order do not apply to the declarations form.
Packages not in the E.U. or U.K. are shipped according to Incoterm Delivered Duty Unpaid (DDU), which means LitJoy does not collect VAT, duties and/or taxes on orders and cannot predict what your particular charges may be. Please contact your local customs office for more information. We are sorry for this inconvenience.
COMBINED OR SPLIT ORDERS
Orders will be combined and shipped together when applicable. We do not refund any shipping difference on orders.
LitJoy can not hold orders to be shipped with future (pre-order) items. Depending on size and weight of add-ons they will be shipped separate from order and can not be shipped with other orders.
LOST OR STOLEN ITEMS:
LitJoy will not be responsible for any items stolen during transit as we cannot control any tampering or mis-deliveries of items after they leave LitJoy headquarters. Any claims should be filed with the respective carrier. LitJoy will replace lost items if tracking no longer updates. The time period for claims is dependent on the time frame set by the shipping provider.
This policy also applies to scenarios where:
Packages are marked as delivered but are not received.
Undeliverable packages are returned to sender (Note: LitJoy does not receive these packages back and said packages are destroyed after 30 days by the carrier. If inventory allows, LitJoy may be contacted to reship these items and a reshipping fee will be invoiced to the customer.)
Packages that have incomplete or incorrect address will not be covered by LitJoy if they can not be delivered.
If you are still having issues, please contact us at help@litjoycrate.com.
TRACKING NUMBER NOT UPDATING:
Packages where tracking information does not update after 45 days for International customers and 15 days for domestic. Please contact help@litjoycrate.com and we will aid in tracking down your package, filing a claim, and/or re-shipping your package. An email must be sent to help@litjoycrate.com before 60 days for international and 30 days of domestic for us to cover a lost package.
FREE ITEMS:
Free items in our shop including, passport booklet, passport stickers, Lunacorn enamel pin, and Unicorn VIP keychain, will be shipped with the next shop order if it is considered damaged or not included in your order.
DAMAGED OR MISSING ITEMS:
If a product arrives damaged and there is no evidence it was damaged by the negligence of the shipping carrier, Customers have 14 days after receiving an item to email help@litjoycrate.com to request an item replacement. If the damaged item is no longer available, LitJoy will offer a refund on the individual item customers have 14 days after receiving an item to email help@litjoycrate.com to request an item replacement. If the damaged item is no longer available, LitJoy will offer a refund on the individual item.
UPDATING ADDRESS:
If your order has already been placed, but NOT shipped:
If your order has not shipped and we have not created a label for your order (no tracking email was sent to you yet), we can manually change your shipping address for you. You must email help@litjoycrate.com. LitJoy is not liable and will not reship any packages to a new address if an email has not been sent at least 48 hour prior to shipment to an updated address.
If you have moved to a different country or a different domestic shipping zone there could be an increase in shipping cost that will need to be paid to ship to the new address.
If your order has shipped:
Once your order has left our facility, or you received an email with a tracking number, we cannot change the address of the order.
In the event that your order is returned to us, we can forward it to your new address and a re-shipping fee will be applied.
If you have a subscription, and need to change your address for future orders:
Log in to your account at LitJoyCrate.com and click "Shipping Address". Next, click "Subscriptions", then "Edit Address" where you can then change the address of your subscriptions. Note:Changing your address in other places on our site is not going to effect your active subscription.
RETURNS AND CANCELATIONS:
Payment processing fees are non-refundable.
Refunds can not be issued on shipped items.
All sales are final and we do not cancel and offer refunds. In a special circumstance where LitJoy offers a refund, the processing fee and shipping fee will not be refunded.
Countries we ship to:
A full list of all the countries we ship to can be found here. Email help@litjoycrate.com if you do not see your country and wish to add it to our international shipping list.
