Rewards Program Policy
Launch Reward Points
Earned began September 4th, 2019
VIP Tier Rewards began September 11th, 2019
Only reviews left through the link emailed to customers are eligible for reward points.
Reviews will not be posted if:
-The customer has not purchased the item they are reviewing.
-Review of an individual item when purchased with a crate. Only the full crate is eligible for review and must be left through the email link.
-The customer has not yet received the product they are reviewing.
-The review contains profanity, fraud, or bullying.
-The review is irrelevant to the product.
- Mentions Pricing
-Contains personal information
-Any review not approved by our system will not be eligible for reward points.
-Reviews can take up to 72 hours to be approved by our system and show up as points in your account.
-Certain products are excluded from leaving reviews.
Points and Order Cancellations:
LitJoy does not offer cancelations and refunds on orders.
No cancellations will be awarded when the reward points gained from that order have been redeemed.
In rare cases where LitJoy offers a refund (and points gained from purchase have not been redeemed):
-Points gained will be removed from customer’s account
-Any VIP tier status earned from the purchase will be returned to status prior to purchase
-Any order order canceled will not be refunded a processing fee, and any applied coupon will be forfeited.
Any accounts with a chargeback claim will no longer have the use of the rewards program. All points in the account will be removed and any redeemed coupon codes will be deactivated
- Once reward points have been redeemed into a coupon code they can not be put back into points.
- Earned points and redeemed discount codes never expire and can be used one time on any future purchase. After redeeming points on the cart page, customers will be given a coupon code. Coupon codes can be found by clicking "Rewards History" on the rewards page. This coupon must be entered into the “discount code” box at check out.
- Coupon codes may not be applied to orders that have already been processed.
- Only one coupon can be used per order.
- Redeemed coupon codes can not be combined together.
- If the discount code exceeds the product amount the remaining balance is forfeit and does not get added to customers account.
- Coupon codes do not apply toward shipping cost
- Reward Points can only be exchanged for $5, $10, $25, or $75 coupon codes.
Reward points are associated with emails and can not be combined or merged with another account.
Purchases of a Lunacorns Membership is not eligible for the Points for Purchase reward.