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Rewards Program Policy

Launch Dates:

  • Reward Points Earned began September 4 th , 2019
  • VIP Tier Rewards began September 11th , 2019

Reviews

Customers are eligible to review LitJoy Crate products they have ordered and received. Reviews must be submitted via the review request email, typically sent to customers 22 days after orders have shipped from our facility. To ensure reviews are submitted by verified purchasers, REVIEWS MUST BE SUBMITTED THROUGH THE EMAIL REQUEST.

  •  Reviews will not be posted if:
    • The customer has not purchased the item they are reviewing
    • The customer has not yet received the product they are reviewing
    • The review contains profanity, fraud, or bullying
    • The review is irrelevant to the product
  •  Any review not approved by our system will not be eligible for reward points.
  • Reviews can take up to 72 hours to be approved by our system and show up as points in your account.


Points and Cancellations:

  • No order cancellations will be awarded when the reward points from that order have been redeemed
  • LitJoy does not offer refunds
  • In rare cases where LitJoy offers a refund (and points from purchase have not been redeemed):
    • Points will be removed from customer’s account
    • Any VIP tier status will be returned to status prior to purchase
    • Any rewards granted with earned VIP status will be revoked

Point Redemption:

  • Earned points and redeemed discount codes never expire and can be used one time on any future purchase
  • After redeeming points on the cart page, customers will be given a coupon code. This code will also be emailed to customers and stored in your Rewards account page. This coupon must be entered into the “discount code” box at check out
  • Coupon codes may not be applied to orders that have already been processed
  • Only one coupon can be used per order

Lunacorn Members:
The purchase price of any Lunacorns Membership is excluded from the "Earning Points for Total Spent".