Shop Add-Ons
Back to Portal

Rewards Program Policy

Launch Reward Points 

Earned began September 4th, 2019

VIP Level Rewards began September 11th, 2019 

 

Reviews 

Only reviews left through the link emailed to customers are eligible for reward points.

Reviews will not be posted if: 

  • The customer has not purchased the item they are reviewing. 
  • Review of an individual item when purchased with a crate. Only the full crate is eligible for review and must be left through the email link.
  • The customer has not yet received the product they are reviewing. 
  • The review contains profanity, fraud, or bullying. 
  • The review is irrelevant to the product. 
  • Mentions Pricing
  • Contains personal information
  • Any review not approved by our system will not be eligible for reward points. 
  • Reviews can take up to 72 hours to be approved by our system and show up as points in your account. 
  • Certain products are excluded from leaving reviews. 

 

Points and Order Cancellations:

LitJoy does not offer cancelations and refunds on orders.  

No cancellations will be awarded when the reward points gained from that order have been redeemed. 

In rare cases where LitJoy offers a refund (and points gained from purchase have not been redeemed):

  • Points gained will be removed from customer’s account 
  • Any VIP Level status earned from the purchase will be returned to status prior to purchase 
  • Any order canceled will not be refunded a processing fee, and any applied coupon will be forfeited.  

Any accounts with a chargeback claim will no longer have the use of the rewards program. All points in the account will be removed and any redeemed coupon codes will be deactivated. All outstanding orders will automatically be canceled.

 

Point Redemption: 

  • Once reward points have been redeemed into a coupon code they can not be put back into points.
  • Earned points and redeemed discount codes never expire and can be used one time on any future purchase. After redeeming points on the cart page, customers will be given a coupon code. Coupon codes can be found by clicking "Rewards History" on the rewards page. This coupon must be entered into the “discount code” box at check out. 
  • Coupon codes may not be applied to orders that have already been processed. 
  • Only one coupon can be used per order.
  • Redeemed coupon codes can not be combined together.
  • If the discount code exceeds the product amount the remaining balance is forfeit and does not get added to customers account. 
  • Coupon codes do not apply toward shipping cost
  • Reward Points can only be exchanged for $5, $10, $25, or $75 coupon codes. 

 

Reward Levels

  • As long as you are a current customer you will stay at levels 1-3.  If you are not a current customer for a year you will drop down by one level  Not to worry, with your next purchase you will bump back up to your previous level.  
  • Diamond Dragon - Level 4
  • Is achieved based on the total amount spent with LitJoy since becoming a customer.  To remain in Level 4, there is an annual spend minimum requirement of $600.  The annual retention gift is achieved after a full year and is eligible to get again after each calendar year.  
  • The annual retention gift is free to customers with no shipping fee!
  • There is one retention gift per Diamond Dragon customer per year after retention has been achieved.
  • Retention gift if forfeited if not claimed within one calendar year. 
  • The retention gift is not eligible to be swapped out for points or cash value

 

Accounts:

Reward points are associated with emails and can not be combined or merged with another account. 

Lunacorns Members: 

Lunacorn Membership fees does not count toward your lifetime spend.

Shop Add-Ons

Search

Search