Shipping Policy

SHIPPING SHOP ORDERS:

LitJoy fulfills all U.S. and International shop orders within 5-7 business days (excluding U.S. federal holidays). 

A shipping confirmation email with a tracking number will be sent when your order ships. If you do not receive an email please check your spam folder or reach out to help@litjoycrate.com.

Shipping rates will be calculated at checkout and disclosed before completing the checkout process. 

*LitJoy is unable to hold a shop order to ship at a later date with a preorder. 

*Orders may be combined and shipped together or shipped separately. Any difference in shipping will not be charged or refunded to the customer if there is a difference in shipping.

 

SHIPPING SUBSCRIPTIONS OR PREORDERS:

To Bee Read Subscription boxes ship once per quarter. Products advertised as pre order will ship on an extended timeline. See our shipping updates blog for specific product details.

 

CUSTOMS AND TAXES:

Please note that orders may be subjected to VAT, import duties, and/or taxes, which are levied once your package reaches your country. LitJoy has no control over VAT, import duties, and/or taxes and such fees that are initiated by a customer's country. 

 

SHIPPING ADDRESS CHANGE:

If an order has not shipped andwe have not created a label for the order, we can manually change the shipping address. Please email help@litjoycrate.com with your order number and new shipping address.

Once the order has left our facility, or the shipping label has been printed, the address can’t be changed on the order. 

 

NOTE: Changing the shipping address on the website will NOT update the shipping address on any past orders including subscriptions that have already renewed.

 

RETURNED ORDERS:

If an order is returned to sender, the order will not be reshipped until the package is returned and a reshipping fee is paid. If the order is not returned, the customer will have to repurchase their order as long as inventory is available. 

*Orders are able to be reshipped within 30 days for domestic customers and 9 months for international customers. 

 

LOST OR STOLEN ITEMS:

If your order is marked delivered and not received please reach out to help@litjoycrate.com. If your order has been deemed as lost or stolen, LitJoy asks the customer to pay a re-shipping fee. If a refund is preferred, the product total will be refunded. 

                                                                                                                     

TRACKING NUMBER NOT UPDATING:

If tracking has not updated on your package after 45 days please contact help@litjoycrate.com and we will aid in tracking down your package, filing a claim, and/or re-shipping your package. 

 

*LitJoy is unable to file claims on lost packages after 30 days for domestic packages and 90 days for international. We are unable to offer a replacement or refund if a customer reaches out after this time frame.

* In the case of a refund, LitJoy only refunds for the product total and not for any shipping paid.

 

DAMAGED ITEMS:

In the event that your order arrives damaged, please email us within 14 days of your order marked as delivered at help@litjoycrate.com with your order number and a photo of the item’s condition.

 

CURRENT INTERNATIONAL SHIPPING COUNTRIES LITJOY SHIPS TO:

The countries that LitJoy currently ships to, can be found on: our shipping blog

LitJoy may stop shipping to a country due to shipping problems, if the country has changed their trade agreements that LitJoy can not comply with and are having issues with too many lost or stolen packages.

 

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