SHIPPING TO U.S. CUSTOMERS:
LitJoy fulfills all United States shop orders twice a week during regular weeks and once a week during holidays. Subscription products are shipped every month between the 20th - 25th.
SHIPPING TO INTERNATIONAL CUSTOMERS:
LitJoy fulfills all International shop orders once a week during regular weeks and every other week during holidays. Subscription products are shipped every month between the 20th - 25th.
CUSTOMS AND TAXES:
Please note that orders may be subjected to VAT, import duties, and/or taxes, which are levied once your package reaches your country. LitJoy has no control over VAT, import duties, and/or taxes and such fees that are initiated by a customer's country.
Packages are shipped according to Incoterm Delivered Duty Unpaid (DDU), which means LitJoy does not collect VAT, duties and/or taxes on orders and cannot predict what your particular charges may be. Please contact your local customs office for more information. We are sorry for this inconvenience.
LOST OR STOLEN ITEMS:
LitJoy will not be responsible for any items damaged or lost during transit as we cannot control any tampering or misdeliveries of items after they leave LitJoy headquarters. Any claims should be filed with the respective carrier.
This policy also applies to scenarios where:
- Packages are marked as delivered but are not received.
- Undeliverable packages are returned to sender (Note: LitJoy does not receive these packages back and said packages are destroyed after 30 days by the carrier. If inventory allows, LitJoy may be contacted to reship these items and a reshipping fee will be invoiced to the customer.)
If you are still having issues, please contact us at firstname.lastname@example.org.
TRACKING NUMBER NOT UPDATING:
Packages where tracking information does not update after 45 days. Please contact email@example.com and we will aid in tracking down your package, filing a claim, and/or re-shipping your package.
Customers have 30 days after receiving an item to email firstname.lastname@example.org to request an item replacement. If the damaged item is no longer available, LitJoy will offer a refund on the individual item.
Payment processing fees for payments using PayPal are non-refundable.
Refunds can not be issued on shipped items